Healthcare Access Ltd is a service provider registered by Care Quality Commission (CQC) to provide Domiciliary Care which is highly personalised to cater for all our Customers care needs across Milton Keynes, Bedford, Northampton, Oxford and surrounding areas.
With over 20 years of experience working within Health and Social Care setting, we believe we can use our knowledge and expertise in delivering the most appropriate service to meet our customer’s needs.
Our mission is to provide flexible, community-based care and support that promotes independence, choice and dignity. We recognise that everyone is different and that over time, their needs can change hence we regularly review and adapt our care support services so that the support provided is always meeting the needs and aspirations of our customers.
Our approach to care at home includes valuing the individuality of each person by taking their needs, preferences and strength into account and creating opportunities for them to make informed choices about the care and support they need.
We believe that a person centred approach to the service offered is fundamental to ensuring that our customers receive the best and most appropriate support matching their needs and aspirations. By listening to our customers, we learn what is important to each of them and this helps create care and support plans that reflects what is required and what works best for each customer as a unique individual. We also involve their families, friends, advocates and health and social care professionals to ensure a holistic approach.
The care he received was exemplary in every way.
My uncle was supported in his last 4 months of his life by the HealthCare Access Ltd - Banbury Branch
Sadly earlier in the year he had a fall and his subsequent admission to hospital came out of the blue (as these things always do). The NHS did a marvellous job helping him recover in hospital and provided very good support in his home setting for the initial 8 weeks of his return home. However my concern at that stage very quickly became how on earth he would be able to continue to live in his home (something that was very important to him) and how arrangements could be put in place to provide him with support on an on-going, long term basis, particularly as I live 165 miles away!
Fortunately I was advised, through Oxfordshire Social Services, of the work that the HealthCare Access does and what the team would be able to do to support my uncle. Whilst in theory this was reassuring news, to be honest at the time, I had some doubts about what would actually happen - 'would the carers turn up?', 'would they listen to what he wanted?', 'would they keep him clean / fed / comfortable?', etc, etc, and most importantly of all 'would they be kind to him?'.
From the moment the HealthCare Access Team started to provide his care all my concerns were wiped away. The care he received was exemplary in every way; he was looked after with dignity, consideration, professionalism and most importantly compassion by all those that he came into contact with. They contacted me when concerns arose and worked incredibly hard to ensure that he had the best possible support in the difficult situation that he found himself in.
I don't really have the words to express the full gratitude I feel to Doris (Manager) and her team – they were wonderful! But on behalf of my late uncle, and myself, would like to express our heartfelt appreciation to all the members of the team who enabled his care, both those on the front line doing the visits and dealing with the day to day issues, and to those whose administration, management and organisational skills help to make the whole thing possible.
I would have no hesitation in recommending them to anyone who needs care, or anyone who is endeavouring to find care for their loved ones. Banbury residents are truly fortunate to have such wonderful resource available to them.
All together a very friendly helpful
Doris and her team have been looking after my father for some time prior to his hospital visit
They never let him down and was there asap when requested.
Very friendly professional service with a smile and with very reasonable rates.
They were kindness personified
We were initially worried about having strangers coming into our home throughout the day, but we needn’t have.
All the carers became like friends and family
They were kindness personified and totally caring and respectful to my mother
An altogether reliable and helpful experience.
Always a very quick telephone response and precise reporting on how my relative was at the time of the visit. PPE Worn during visits, which gave confidence both to my relative and myself for protection against Covid. Carers well received by their client, always considerate, kind, friendly and helpful to her. Willing to go above the call of duty for the client's welfare. Work completed in the time allotted. I was impressed with the concern for their client when mishaps occurred. Thank you Healthcare!